Track a shipment

Enter your tracking number to see where your freight is now.

Tracking numbers look like TJ-7KQ4-M29X-48HD: TJ followed by three groups of four letters and numbers.

Tracking questions

Still stuck? Contact a coordinator.

Where do I find my tracking number?

It is in your booking confirmation email and on your receipt. A tracking number is TJ followed by three groups of four letters and numbers, for example TJ-7KQ4-M29X-48HD.

Why has my tracking not updated?

Ocean freight is scanned at each port and handoff, so there can be several days between updates while the ship is at sea. That is normal.

Can I change the delivery address?

Usually, if the shipment is not yet out for delivery. Contact customer support with your tracking number and the new address.